This privacy statement is a first version. Some aspects in this privacy statement might be changed in the future to be in line with the law and best practices

The Queue project is a project from the TU Delft. In this privacy statement, it will be explained what personal data the Queue collects when using the website. In this document the term Labrador will also be mentioned. Labrador is a future project of the TU Delft, which will include the Queue.

Topics

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How will we store your data?
• Other matters

What data do we collect

To support your education at the TU Delft , the university has a legal ground to store your data. To be more specific, it is a contractual necessity: the data processing is necessary for the performance of the contract between the student and TU Delft . Because of this, the Queue collects the following data:

• Name
• Email
• Student number
• NetID
• affiliation (if the user is a student or teacher)
• which department/faculty the user is part of
• all notifications the user has received

For the purpose of providing notifications, we collect some metadata about the device used.

Furthermore, there exist multiple subgroups in the system. We will describe for each subgroup the extra data we store.

Student

We collect the following information about students:

• The mentor group they are enrolled in
• Courses they are enrolled in
• The groups the student is/was part of

We also collect every request the student makes (asked a question or asked to be signed off). This contains the following items:

• The course the student is following
• The lab the student is participating in
• The assignment the student wants to hand in or has a question about
• The room they are sitting in
• The comment the student made on the request
• The time the request was made
• The timeslot the user has chosen if applicable
• The question the student asked
• The feedback on the the TA the student has written down

TA

For a TA (teaching assistant), we collect the following data:

• The requests handled by the TA
• The time the request was assigned
• The time the request was handled by the TA

This data then enables us to see at which labs the TA attended.

Furthermore, feedback about the TA is stored.

Teacher

For a teacher, we collect the following data:

• all courses the teacher teaches

How do we collect your data

All data we collect is collected when using the Queue website.

How will we use your data

At this moment, we only use the data given to support the functionality the Queue promises, giving students an easy way to ask questions and sign off work and giving teaching staff an easy to use system to support signing off and answering questions.

Data is being used on a need to know basis. This means that student-assistants only see, what they need to see to fulfil their duties as teaching assistant and the same for teachers. Only administrators have access to the database.

For example, student assistants cannot view each others feedback. Also teaching assistants can only see the name of the student, not the NetID, email or student number of the student.

A teacher might export data to use for purposes to calculate final grades or import it into other tools, namely BrightSpace and Osiris. Furthermore, admins are able to run a script to gather aggregate data about lab sessions and specific people, who spent a lot of time with a teaching assistant. If these numbers are a cause for concern, they will be relayed to the study advisor.

Teachers will look at the feedback of TA's to evaluate their performance and if action needs to be taken. The teacher is able to determine the student that posted the feedback and is allowed to contact the student to inquire more information.

Data from the Queue is is also used for research purposes. This research is done to explore the possibilities of increasing efficiency and quality of the support given to students and teachers. Questions students asked will be stored and used to figure out if there is a way to be able to answer easy questions right from the Queue, without a need for a TA.

For this research the following data will be stored:

• The user id of the user that asked the question. This will help us to determine if a user asked a question multiple times and if there is a statistically relevant correlation between multiple types of questions. We are storing the user id as we do not need the name of the student
• The content of the question. This content will be manually sorted through to remove all data that contains revealing information about the user or a student assistant. For instance: "I'm the one with the red hair" or "Yell Jack when looking for me as John, the previous TA couldn't find me"

This data will only be accessible to people doing the experiment and will be responsibly handled in such a way that no unauthorised person or persons can get access to this data.

How do we store your data

To comply with GDPR regulations, all data is stored on site at the TU Delft . The data stored on our servers will be deleted after 5 years.

Access to data is strictly regulated with only select admins having access to the database. All other entities need to use the website itself, where, as mentioned previously, information is provided on a need to know basis.

Other matters

For matters like:

• What are your data protection rights
• Which cookies we set and why

Please refer to the Privacy Statement of the TU Delft

If you have any questions about the privacy policy or want to make use of your rights, please contact the following email address